Frequently Asked Questions
Your bunnies can’t wait let’s get your questions answered. Everything about orders, deliveries, returns, and more.
How long does it take to receive my order?
We process your order within 24 hours and dispatch it within 72 hours. Packages usually arrive within 7 business days, but delivery can take up to 15 business days depending on your location.
Can I pre-order an out-of-stock item?
Some of our products are available for pre-order directly on the product page. If the option isn’t available, feel free to contact us and we’ll do our best to help you get what you need.
Where is my order and how do I track it?
You can track your order in real time on our tracking page. Just enter your order number + email address, or the tracking number from your shipment confirmation email.
Processing takes 24–72 hours, and delivery is typically 7–15 business days. During peak periods (holidays, etc.), these times may be extended.
How can I get in touch?
Start by checking this FAQ — there’s a good chance your answer is right here! If not, reach out through our contact page or email us directly at contact@rabbit-world.com.
We reply to every single message — one is all you need. Our team responds within 24–72 hours.
I haven’t received my order yet — is this normal?
Processing takes 24–72 hours, and delivery usually takes 7–15 business days. If your order is still within this window, it’s on its way!
You can check the status anytime on our tracking page. If the estimated delivery window has passed, please contact us and we’ll look into it right away.
Do you ship to my country?
We ship to most countries worldwide! If you’d like to confirm availability for your specific location before placing an order, just drop us a message and we’ll be happy to check for you.
Will my items arrive in one package?
For larger orders, your items may arrive in multiple packages. This helps us ensure the safest delivery experience for the safest and most cost-effective delivery.
How long does it take to receive my order?
We process your order within 24 hours and dispatch it within 72 hours. Packages usually arrive within 7 business days, but delivery can take up to 15 business days depending on your location.
What should I do if I have a problem with my order?
We’re here to help! Reach out through our contact page or email contact@rabbit-world.com. Please include your order number and a clear description of the issue so we can resolve it as quickly as possible.
What does premium delivery include?
Premium delivery gives your order priority processing and includes full insurance against loss or damage in transit. This is especially useful during busy periods like the holiday season.
Important: Premium delivery does not guarantee faster delivery. Once dispatched, the standard 7–15 business day delivery window still applies.
Can I cancel or change my order?
You can cancel or modify your order only if it hasn’t been processed or shipped yet. Contact us as soon as possible and we’ll do everything we can to accommodate your request.
My tracking isn’t updating — what’s going on?
Don’t worry — tracking information can sometimes take a few days to sync with the carrier’s system. Your package is on its way! If it still hasn’t updated after several days, feel free to reach out to us.
I placed an order but didn’t receive a confirmation email
That shouldn’t happen! Please check your spam or promotions folder first — it may have landed there.
If you still can’t find it, contact us with your name and order details, and we’ll send you a new confirmation right away.
I made a mistake in my shipping address — can you fix it?
If your order hasn’t shipped yet, absolutely — just contact us and we’ll update the address. If it’s already been dispatched, we recommend reaching out to the carrier directly to request a redirect.
What is your return and exchange policy?
We offer a 14-day return/exchange policy from the date of receipt. Items must be unused, in their original condition, and in the original packaging. Please note that return shipping costs are the customer’s responsibility.
How do I return an item?
Start by contacting us with the reason for your return along with photos or videos of the item. All returns must be approved by our team before you ship anything back.
Please note that to be eligible, the product must be unused and in its original condition with packaging intact. Unauthorized returns (sent without prior approval) cannot be accepted.
I received the wrong item — what do I do?
We’re sorry about that! Please contact us and include a photo of the item you received. We’ll arrange an exchange and make sure you get the right product as quickly as possible.
My order arrived damaged — what should I do?
We’re sorry to hear that. Please send us a photo of the damage through our contact form and we’ll resolve the situation for you as soon as possible.
Are payments secure on your website?
Absolutely. All transactions on our site are protected with SSL encryption. We partner with trusted payment providers and never store your credit card information on our servers. Your security is our top priority.
How long does a refund take?
Once your return is approved, we process refunds within 24–72 business hours. The refund is made directly to the payment method you used. Depending on your bank’s processing policies, it may take an additional 3–10 business days for the amount to appear in your account.
We’ll send you a confirmation email once the refund has been processed.
